FAQ Just Casino

Welcome to the Just Casino FAQ page for our Australian customers! We understand that playing at an online casino can be both exciting and overwhelming, especially if you’re new to the world of online gaming. That’s why we’ve created this FAQ page to provide you with all the information you need to make the most of your Just Casino experience.

Here, you’ll find answers to some of the most commonly asked questions about our casino, such as how to create an account, how to deposit and withdraw funds, and how to claim bonuses and promotions. We’ve also included information about our games, security measures, and customer support services, so you can feel confident in every aspect of your online gaming experience with us.

At Just Casino, we’re committed to providing our Australian players with a safe, fair, and enjoyable gaming environment. We take pride in our extensive game selection, reliable payment options, and dedicated customer support team. So, if you have any questions or concerns that are not covered in this FAQ page, please don’t hesitate to contact our support team via live chat or email.

Thank you for choosing Just Casino, and we hope you have a great time playing with us!

How do I create a JustCasino account?

Go to JustCasino. Click 'Join Now'. Fill out the form and click 'Sign up'. You will go to a page where you can put money in your account. You will also get an email with a link that will help you turn on your account.

Am I authorized to have more than one account?

No, you can only create one account. This is so it is fair for everyone.

I have forgotten my password. What shall I do?

If you forgot your password, click the 'Log In' button. Then click the 'Forgot Password?' link. You will get an email with a link to make a new password. It only takes 30 seconds. If you can't do it or can't open your email, talk to someone from customer care on live chat or send an email to [email protected] and they will help you reset your password after they check who you are.

How do I add another currency to my account?

Sign in to your profile. Go to the "My Account" page. Click the "Add Currency" button and choose a currency from the list.

What currencies does JustCasino support for deposits and withdrawals?

You can put money in or take money out with different kinds of money. The kinds are EUR, USD, CAD, AUD, NOK, RUB, NZD, INR, ZAR, PLN ,BTC and USDT.

How do I know if my deposit has been accredited to my account?

When you put money into your account, it will show up right away in the "My Balance" part of "My Account".

Will I be charged any fees for making deposits and withdrawals?

If you put money into your JustCasino account, we will pay for it. But if you take out money, you have to pay.

What is the minimum amount of money I can deposit and withdraw?

You usually need to take out at least 20€. It might be different if you use a different way to take out your money. Check the Payments page for more information or ask someone for help.

Why do your games get slow or interrupted sometimes? How can I avoid it?

The speed of the games depends on your internet connection. Our games need lots of data to work, so you should make sure you have enough internet. It is also a good idea to not use too many other websites or applications at the same time as the games. This will help make the games run better.

Can I play using mobile devices?

Yes, our games work on phones. Go to www.justcasino.com and pick a game from the home page!

How can I be sure that the payout percentage in your games is fair?

JustCasino has a special computer program that makes sure the games are fair. It is called the RNG and it chooses random numbers. Winning prizes from JustCasino games is normal for this type of game and you can usually win between 95 - 98% of your bet.

What happens in case my internet connection fails while the game is on?

If your Internet stops working, you can start playing your game again once it comes back on. But if you are playing a game with other people, you won't be able to continue until they're back too.

Is all my information secure at JustCasino?

JustCasino uses special technology to make sure your money is safe. We also keep your personal information private. To learn more, go to our Privacy and Security page.

How do I submit my documents? How can I monitor their status?

Upload the papers you need to your profile. Log in and go to the "Documents" page. You can see if the papers have been accepted there.